Welcome to the Velmor support page. We're here to help you get the most out of your card-based workout experience.

Contact Us

For questions, feedback, or issues not covered here, please email us at [Email]. We'll get back to you as soon as we can.

Frequently Asked Questions (FAQ)

• What is a Pack? What do the colors mean?
  • A Pack is a themed group of workouts that focuses on certain stats. Colors communicate the theme (not difficulty): Strength (red), Cardio (orange/yellow), Mobility (purple), Core (teal), Recovery (green).
• What are Stats? Which color represents each stat?
  • Stats reflect your performance in five dimensions: Power (red), Endurance (teal), Mobility (purple), Stability (blue), Recovery (green). Exercises award XP to relevant stats.
• What does card rarity (Common/Rare/Epic/Legendary) do?
  • Higher rarity grants more XP per set and a stronger visual glow. The order is: Common < Rare < Epic < Legendary.
• How do XP and global levels work?
  • You earn XP from workouts; each new level requires more XP than the previous one. The progress bar shows how close you are to the next level.
• How does Apple Health integration work? What is a Shield?
  • With Apple Health permission, your active calorie goal is tracked. When you meet the goal, you earn a ‘shield’ that preserves your streak if you miss a workout day.
• What does Calibration do?
  • A short onboarding session that personalizes your starting distribution and experience. The initial stat rewards you see are its summary.
• How do Weekly Plan and notifications work?
  • When you create a 7‑day plan, reminders are scheduled for that day’s Pack (e.g., 1 hour and 15 minutes before). Notification permission is required.
• How does equipment selection affect my workouts?
  • Selected equipment filters the exercises offered to you. ‘Bodyweight’ is always available as a fallback.
• How do I manage my subscription?
  • Your Velmor Premium subscription is managed through your Apple ID. To view, change, or cancel your subscription, go to your device's Settings > [Your Name] > Subscriptions.
• What does Velmor Premium include?
  • Velmor Premium unlocks unlimited daily workouts, unlimited weekly planning, and access to advanced analytics to track your progress over time.
• How can I delete my account and data?
  • You can reset or delete your profile from the Settings screen inside the Profile tab. This action will delete your local data and, if you are logged in, will attempt to delete all associated data from our servers. This action cannot be undone.